Refund policy

Return and Refund Policy
At Baalbuti Ayurveda, we take immense pride in crafting high-quality, authentic Ayurvedic hair care products. Your satisfaction and safety are our top priorities. Due to the personal care nature of our herbal formulations, we adhere to strict hygiene and safety standards. Please read our comprehensive Return and Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns strictly under the following specific circumstances:
Defective or Damaged Products: If the product you received is physically damaged during transit, broken, leaked, or defective.
Wrong Product Delivered: If the item delivered to you is completely different from what you originally ordered.
Please note that we do not accept returns for reasons such as "change of mind" due to the consumable nature of our products.
2. Return Window
You must initiate a return request within 7 days from the date of successful delivery. Any return requests raised after 7 days of delivery will not be entertained or accepted.
3. Condition of the Product for Return
For a return to be successfully processed, the item must strictly meet the following criteria:
The product must be completely unused, unopened, and in the exact condition that you received it.
All original packaging, including outer boxes, internal seals, labels, and tags, must be fully intact and untampered.
4. Step-by-Step Return Process
Step 1 (Initiate): Contact our customer support team at baalbuti98@gmail.com or call/WhatsApp us at 8819006887.
Step 2 (Provide Evidence): You must include your exact Order Number and attach clear unboxing videos and photographs clearly showing the damage, defect, or incorrect item.
Step 3 (Approval): Our quality team will review your request. If approved, we will arrange for a reverse pickup or provide you with instructions on how to ship the item back to our facility.
Step 4 (Inspection): Once the returned item is received at our warehouse, it will undergo a thorough physical quality check by our team.
5. Refund Policy
Approval: After the physical inspection of the returned product, we will notify you via email or WhatsApp regarding the approval or rejection of your refund.
Processing Time: If approved, your refund will be processed promptly.
Payment Method: For prepaid orders, the amount will automatically be credited back to your original method of payment (credit card, debit card, UPI, or bank account) within 5 to 7 business days. For Cash on Delivery (COD) orders, our support team will request your bank account or UPI details to manually transfer the refund amount.
6. Order Cancellations
You may cancel your order only if it has not yet been dispatched from our facility. Once an order has been shipped and handed over to the courier partner, it cannot be cancelled.
7. Non-Returnable and Non-Refundable Items
Any product that has been opened, used, or the inner seal is broken.
Products purchased during special promotional sales, flash sales, or using gift cards.
8. Contact Information
For any queries regarding returns, refunds, or cancellations, please reach out to us at:
Email: baalbuti98@gmail.com
Phone/WhatsApp: 8819006887